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Contact Us

If you have a question about how to do something in WebAssign or have a problem, please check the applicable Support page for answers to the most common problems. For all other inquiries, please see the information below. We will get back to you as quickly as possible.

Phone Support

Toll free: (800) 955-8275
Local: (919) 829-8181

Faculty Support Team Hours

Monday–Friday, 8 a.m.–8 p.m. ET
Sunday, 12 p.m.–10 p.m. ET

Note: On Sunday calls will be returned within 4 hours.

Student Support Team Hours

Monday–Thursday, 8 a.m.–10 p.m. ET
Friday, 8 a.m.–8 p.m. ET
Saturday, 12 p.m.–6 p.m. ET
Sunday, 12 p.m.–10 p.m. ET

Note: On Sunday calls will be returned within 4 hours.

Email Support

Send Help Request

Faculty Support Team Hours

Monday–Wednesday, 7 a.m.–10 p.m. ET
Thursday–Friday, 8 a.m.–5 p.m. ET
Saturday, 9 a.m.–6 p.m. ET
Sunday, 1 p.m.–10 p.m. ET

Student Support Team Hours

Monday–Thursday, 8 a.m.–10 p.m. ET
Friday, 8 a.m.–8 p.m. ET
Saturday, 12 p.m.–6 p.m. ET
Sunday, 12 p.m.–10 p.m. ET


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Shanika Paylor | spaylor@webassign.net | (800) 955-8275, ext. 151

U.S.: Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, North Dakota, South Dakota
Canada: British Columbia, Yukon


Alisha Guthrie | aguthrie@webassign.net | (800) 955-8275, ext. 127

U.S.: Utah, Colorado, Kansas, Arizona, New Mexico, Texas, Oklahoma, Nebraska
Canada: Alberta, Northwest Territories, Saskatchewan


Cynthia Nelson | cnelson@webassign.net | (800) 955-8275, ext. 138

U.S.: Michigan, Indiana, Louisiana, Arkansas, Missouri, Illinois, Ohio, Iowa, Wisconsin, Minnesota, Tennessee, Mississippi
Canada: Manitoba, Nunavut


Virginia Hughes | virginia.hughes@webassign.net | (800) 955-8275, ext. 148

U.S.: Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama


Katelyn Fischetti | kfischet@webassign.net | (800) 955-8275, ext. 173

U.S.: Maine, New Hampshire, Vermont, New York, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, Washington, D.C., Pennsylvania, West Virginia, Kentucky
Canada: New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec


Katelyn Fischetti | kfischet@webassign.net | (800) 955-8275, ext. 173

International


Renee Jeffers | rjeffers@webassign.net | (800) 955-8275, ext. 131

High Schools Nationwide


Venture 4 building on Centennial Campus

Headquarters

WebAssign
1730 Varsity Drive, Suite 200
Raleigh, NC 27606-5228

Fax: (919) 829-1516

Business Hours
Monday–Friday, 9 a.m.–5 p.m. ET

WebAssign® is a registered service mark of North Carolina State University under license to Advanced Instructional Systems, Inc.

Copyright Information © 1997–2003 North Carolina State University. Portions © 2003–2010 Advanced Instructional Systems, Inc.

Various trademarks held by their respective owners.

Main Office: 1730 Varsity Drive, Suite 200, Raleigh, NC 27606-5228 | Tel (919) 829-8181 | Fax (919) 829-1516