Student Support

Welcome to WebAssign! Below are some resources to make your WebAssign experience as simple as possible. And remember, our dedicated student support team members are always just a phone call or email away if you need additional help.

Guide for Students New to WebAssign

First time using WebAssign? Start here!

Quick Start Guide

Get up and running with WebAssign using this introduction to enrolling, logging in, purchasing access, and submitting assignments.

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Quick Start Guide for Accessing WebAssign Through Blackboard

If you are using Blackboard with WebAssign, this is the getting started guide for you.

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Access Codes

Learn more about the access codes required for using WebAssign.

Access Code Check

Important! Before you open your access code card, verify that your access code matches the textbook for your class.

Request a Refund

Change of plans? Refunds may be requested within 14 days of purchase using this form.


Have a question? Read our FAQs to see if it has already been answered.

Student Online Help

Search our extensive online reference.

Student Help Manual

Download our free print version of the online help.

LockDown Browser

Some of your assignments may indicate that you must install and use the WebAssign LockDown Browser to complete the assignment.

Contact Us

Email Support

Create a Support Case

Phone Support

Toll free: 800.955.8275
Local: 919.829.8181

Student Support Hours

Monday–Thursday, 9 a.m.–10 p.m. ET
Friday, 9 a.m.–8 p.m. ET
Saturday, 10 a.m.– 6 p.m. ET
Sunday 11 a.m.–8 p.m. ET